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    Articles

    Customer Service

    Comcast Call from Hell: Ethical Lessons for Frontline Employees

    By: Harry J. Lew, NEA Chief Content Officer on July 17th, 2014 • Comments: 0

    What’s worse than requesting service from your phone or Internet provider? Listening to the Comcast Service Call from Hell.

    (Read More)


    Sales & Marketing

    Stand or Deliver to Gray-Hat Bosses?

    By: Harry J. Lew, NEA Chief Content Officer on July 16th, 2014 • Comments: 0

    The problem with “black-hat” bosses is they have no qualms asking you to lie or break the law for them as long as it advances their interests.

    (Read More)


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